Shipping & Returns

DOMESTIC & INTERNATIONAL SHIPPING: Shipping within ZA Free domestic door to door delivery is offered on order values of R500.00 or more Excluding NPL Supplement products (South Africa only).

Shipping on NPL Supplement products are calculated by weight and as a result, incur additional costs. Additional shipping fees on NPL products will be calculated at checkout and are as follows:

Orders 1.5kg's and below = R120 

Orders 1.5kg - 2.5kg = R140

Orders 2.5kg - 4.5kg = R160

Orders 4.5kg+ = R250

Please note orders are usually delivered within 2-7 working days from receipt of order. Snatching Llama will keep the client informed and updated on the delivery date during the whole process up to the time of delivery. In the description of some of the products we do indicate the possibility of manufacturing time on special colours or products. In the case of a delay due to unforeseen circumstances beyond Snatching Llama or our nominated couriers control where orders may take longer than the "usual" 2-7 working days for delivery, we will do everything possible to rectify the situation as soon as possible and keep you informed of your order during the whole process up to the delivery. Orders Below R499.99 will be charged R160.00 for delivery. (South Africa only). A confirmation email/sms will be sent once your order has been received and processed. A second confirmation email/sms will be sent once your items have been dispatched, also contained in this email/sms will be the nominated courier’s tracking number with which you can track your goods.

Returns: In the event of incorrect sizing or dissatisfaction of the item sold, the cost of returning the item/s to Snatching Llama will be the responsibility of the customer. Shipping costs are non-refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you are shipping an item, you should consider, using registered mail, a shipping service that can be tracked or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once received and inspected, we'll gladly re-ship the exchange to you at our cost. Please contact us at hello@snatchingllama.co.za to initiate the returns/exchange process or for any further information.

International Deliveries: International orders do not fall under the free domestic delivery offer of order values of R500.00 or more which is only applicable to orders in South Africa. Orders R1.00 to R2000 = R700. Orders More than R2000 = Free Shipping Delivery times for international deliveries vary and we suggest you contact us at hello@snatchingllama.co.za should you wish to arrange for a specific international delivery. A confirmation email/sms will be sent once your order has been received and processed. A second confirmation email/sms will be sent once your items has been dispatched. International orders will be sent by door to door courier, however in certain circumstances we may sent it via the South African Post Office. If you have an inquiry about our delivery service please call our experienced Team on +27 74 105 4689 or email hello@snatchingllama.co.za Please note that there could be additional VAT, Taxes and duties to be paid once the parcel arrives in your county which will be for your account. Please check with your local post office, courier or authorities for your countries clearance charges in regards to admin, VAT, duties and taxes as this is different depending on the country. Please Ensure that you are allowed the import of Materials into your country purchased from Snatching Llama. * Incorrect Delivery address and/or contact number will cause delays in the delivery of your order. Please make sure your Shipping Delivery address and contact number is correct to ensure delivery on time.